Jana Ramadass

Jana Ramadass serves as Head of Customer Success at SponsorCloud, leading customer onboarding, retention, and growth initiatives for real estate fund managers and syndicators.

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With over 12 years of experience in customer success within SaaS, Jana has built and scaled customer success teams, developing strategies that reduce churn and increase expansion revenue. His experience includes managing enterprise client relationships and implementing customer advocacy programs across multiple high-growth technology companies.

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Since joining SponsorCloud in 2020, Jana has focused on helping real estate sponsors optimize their investor relations and accelerate fundraising goals. His understanding of capital-raising challenges enables him to provide strategic guidance that extends beyond traditional customer support, helping clients structure deals and effectively leverage technology.

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Prior to his current role, Jana managed customer success at companies including Synup, where he developed retention strategies for B2B software solutions. His return to SponsorCloud reflects his specialization in real estate technology and commitment to helping sponsors achieve their objectives.

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Jana combines data-driven insights with relationship-building to ensure that SponsorCloud clients successfully implement the platform and maximize its potential. He regularly shares best practices to help real estate professionals elevate their capital-raising efforts through strategic technology adoption.